Shipping & Delivery
This page explains how orders placed through sleepanatomy.co are processed, fulfilled and delivered.
Where we deliver
We deliver to addresses in the United States.
Shipping cost
Standard shipping within the United States is free. There is no minimum order value required for free standard shipping.
Order processing
Orders are normally processed within approximately 2–3 business days before dispatch.
Business days exclude weekends and applicable public holidays. Processing can take longer because of address verification, payment review, unusually high order volume or events outside our reasonable control.
Fulfilment and delivery estimates
Where local or regional stock is available, an order is fulfilled from that stock.
Where local or regional stock is not available, an order is fulfilled directly from China. For China-origin shipments, transit after dispatch is normally approximately 9–21 business days.
The 2–3 business-day processing period is separate from transit time.
Delivery estimates are estimates rather than guaranteed arrival dates.
Tracking
Tracking is provided for orders.
After dispatch, tracking can take approximately 48 hours to show its first carrier scan or movement. A temporary lack of tracking movement does not necessarily mean that the parcel has stopped moving.
Customs and import charges
Relevant cross-border shipments operate on a Delivered Duty Paid (DDP) basis.
Ordinary import duties and customs charges associated with delivery are handled through our merchant and fulfilment arrangement. You should not normally be asked to pay ordinary import duties or customs charges in order to receive a DDP shipment.
This does not prevent applicable sales tax or another transaction tax from being charged where legally required.
Address accuracy and changes
Please check the shipping address carefully before submitting your order.
If you need to correct an address, contact info@sleepanatomy.co immediately. An address can generally be changed only before fulfilment or dispatch begins.
If a parcel is correctly sent to an incorrect or incomplete address supplied with the order, additional delivery or reshipping costs resulting from that address error can be the customer's responsibility where permitted by law. We will still assist where reasonably possible.
Shipping delays
We maintain a reasonable basis for the shipment timing represented to customers.
If we learn that we cannot ship within the shipment period originally represented to you, we will provide a revised shipment date or other required delay information and give you the opportunity to consent to the delay or cancel the unshipped order for a prompt refund as required by applicable law.
Carrier or transit delays can occur because of severe weather, transportation disruption, peak periods, customs processing, local delivery conditions or other circumstances outside our reasonable control.
Failed delivery
If the carrier cannot complete delivery because of an address problem, repeated unsuccessful delivery attempts or another delivery issue, contact us as soon as possible.
Additional costs caused by an incorrect or incomplete customer-provided address can be the customer's responsibility where permitted by law.
Missing parcels
If tracking shows an unusual delay or you believe your parcel is missing, email info@sleepanatomy.co with your order number.
We will review the tracking information and, where appropriate, work with the carrier or fulfilment provider to investigate.
Damaged deliveries
If an item arrives damaged, contact info@sleepanatomy.co as soon as reasonably possible with your order number, a description of the issue and photographs or video where useful.
A reasonable evidence request does not remove legal rights concerning damaged, defective or non-conforming products.
Returns
Our delivery rules are separate from our voluntary return conditions.
Sleep Anatomy provides a 100-night return period beginning on delivery. For the return procedure, customer-paid change-of-mind return shipping, return address and refund process, review our Returns & Refunds page.
Contact
Email: info@sleepanatomy.co
Customer service is available Monday to Friday, 9:00 AM–5:00 PM. We strive to respond within 24 hours on weekdays.