Shipping policy
This Shipping Policy explains how orders placed through sleepanatomy.co are processed and delivered.
Where we deliver
We currently deliver to addresses in the United States.
Shipping cost
Standard shipping within the United States is free. There is no minimum order value required for free standard shipping.
Order processing
Orders are normally processed within approximately 2–3 business days before dispatch.
Business days exclude weekends and applicable public holidays. Processing can take longer during periods of unusually high order volume, address verification, payment review or circumstances outside our reasonable control.
Fulfilment and delivery estimates
Where local or regional stock is available, an order can be fulfilled from that stock.
Where local or regional stock is not available, the order can be fulfilled directly from China. For China-origin shipments, transit after dispatch is normally approximately 9–21 business days.
Delivery estimates are estimates rather than guaranteed arrival dates. The time required to process an order is separate from transit time.
Tracking
Tracking is provided for orders. After a parcel is dispatched, tracking can take approximately 48 hours to show its first movement or carrier scan.
A temporary lack of tracking movement does not necessarily mean that the parcel has stopped moving.
Customs and import charges
Relevant cross-border shipments are arranged on a Delivered Duty Paid (DDP) basis. Ordinary import duties and customs charges associated with delivery are handled through our merchant and fulfilment arrangement.
You should not normally be asked to pay ordinary import duties or customs charges to receive a DDP shipment. This does not prevent applicable sales tax or another transaction tax from being charged where legally required.
Address accuracy and changes
Please check your shipping address carefully before submitting an order.
If you need to correct an address, contact info@sleepanatomy.co immediately. We can generally change an address only before fulfilment or dispatch has begun.
We are not responsible for delivery problems caused by an incorrect address supplied by the customer where the parcel was correctly sent to that address. We will nevertheless assist where reasonably possible.
Shipping delays
If we learn that we cannot ship your order within the shipment time originally represented to you, we will provide a revised shipment date or other required delay information and give you the opportunity to cancel for a prompt refund where required by applicable law.
Carrier delays can occur because of weather, transportation disruption, peak periods, customs processing, local delivery conditions or other events outside our reasonable control.
Failed delivery
If a carrier cannot complete delivery because of an address issue, repeated unsuccessful delivery attempts or another delivery problem, contact us as soon as possible.
Additional costs caused by an incorrect or incomplete customer-provided address can be the customer's responsibility where permitted by law.
Missing parcels
If tracking shows an unusual delay or you believe a parcel is missing, email info@sleepanatomy.co with your order number.
We will review the tracking information and, where appropriate, work with the carrier or fulfilment provider to investigate.
Damaged deliveries
If an item arrives damaged, contact info@sleepanatomy.co as soon as reasonably possible. Include your order number, a description of the issue and photographs or video where useful.
Requests for evidence will not be used to unlawfully restrict your rights concerning damaged, defective or non-conforming goods.
Returns
Delivery and shipping rules are separate from our return conditions. Please review our Returns & Refunds for the 30-day voluntary return policy, return address, return-shipping rules and refund process.
Contact
Email: info@sleepanatomy.co
Customer service is available Monday to Friday, 9:00 AM–5:00 PM. We strive to respond within 24 hours on weekdays.